Privacy Policy

D. Hennessy Roofing respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, submit an enquiry or contact us about our roofing services.

1. Who we are

D. Hennessy Roofing is a roofing company based in Dublin, Ireland.

• Email: dhennessyroofing@gmail.com
• Telephone: (01) 830 4004
• Address: Flat 1, 25 Hollybank Rd, LEINSTER, Dublin 9, D09 CX33

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), D. Hennessy Roofing is the data controller in relation to personal information collected through this website and through our enquiries.

2. What personal information we collect

When you submit an enquiry through our website, we may collect:

• Your name
• Your telephone number
• Your Eircode, area code or other location information
• Any additional information you choose to provide about your roofing requirements

We may also collect information about how you use our website, including information collected through cookies and similar tracking technologies.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry
• Contact you about your roofing requirements
• Arrange a quote, inspection, repair or other roofing service
• Communicate with you regarding your enquiry
• Send you a WhatsApp message confirming that we have received your enquiry
• Let you know that we expect to contact you by telephone regarding your enquiry
• Manage and maintain records relating to enquiries and customers
• Provide and improve our services

We will use your personal information only for purposes that are relevant to the reason it was collected, unless we are required or permitted by law to use it for another purpose.

4. Our legal basis for processing your information

We process your personal information where this is necessary to respond to your request for our services and to take steps at your request before entering into a contract.

We may also process information where this is necessary for our legitimate interests, such as managing genuine customer enquiries, maintaining appropriate business records and operating our business, provided that these interests are not overridden by your rights and freedoms.

Where we rely on consent for a particular form of processing, you have the right to withdraw that consent.

5. WhatsApp communications

When you submit an enquiry through our website and provide your telephone number, we may use that number to send you a WhatsApp message confirming that we have received your enquiry.

The purpose of this message is to provide confirmation that your enquiry has been received and to let you know that a member of D. Hennessy Roofing expects to contact you by telephone regarding your enquiry.

These WhatsApp messages are intended to be service-related communications and will not be used as marketing communications as part of this enquiry-confirmation process.

WhatsApp is a third-party communications service. WhatsApp may process information in accordance with its own terms and privacy policy.

6. GoHighLevel

Information submitted through our website enquiry forms is transferred to GoHighLevel, our customer relationship management (CRM) and lead-management platform.

We use GoHighLevel to help us:

• Receive and manage website enquiries
• Store enquiry and customer information
• Respond to enquiries
• Manage communications with potential and existing customers
• Send WhatsApp communications relating to enquiries

GoHighLevel may process personal information on our behalf as a service provider. We take reasonable steps to ensure that third-party providers processing personal information on our behalf handle that information in accordance with applicable data protection requirements.

7. Google Analytics and Google Ads

We use Google Analytics to help us understand how visitors use our website, including information such as website visits, pages viewed and interactions with the website.

We also use Google Ads and related tracking technologies to measure the effectiveness of our advertising and understand when visitors who have interacted with our advertising take relevant actions on our website.

These services may involve the use of cookies or similar tracking technologies.

Where consent is required for these technologies, we will obtain the appropriate consent before using them. You can manage your cookie preferences through the cookie controls provided on our website.

8. Cookies

Our website may use cookies and similar technologies for purposes including:

• Essential website functionality
• Website analytics
• Measuring advertising performance
• Understanding how visitors use our website

Some cookies are necessary for the website to function correctly, while others may require your consent.

Where consent is required, you will be given the opportunity to accept or reject non-essential cookies. You may also withdraw or change your cookie preferences where the appropriate controls are provided.

9. Who we share your information with

We may share your personal information with trusted third-party service providers where this is necessary to operate our website, manage enquiries, communicate with you or provide our services.

These may include:

• GoHighLevel
• WhatsApp and relevant communications providers
• Website hosting and technology providers
• Google, where Google Analytics or Google Ads services are used

We will not sell your personal information to third parties.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

10. How long we keep your information

We will keep your personal information only for as long as is reasonably necessary for the purpose for which it was collected, including responding to your enquiry, providing services, maintaining appropriate business records and meeting any legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your data protection rights

Under applicable data protection law, you may have rights including:

• The right to request access to the personal information we hold about you
• The right to request that inaccurate information is corrected
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to make a complaint to the Data Protection Commission (DPC) if you believe that your personal information has not been handled in accordance with applicable data protection law.

13. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services that you use.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this page, together with the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

D. Hennessy Roofing, Flat 1, 25 Hollybank Rd, LEINSTER, Dublin 9, D09 CX33, Ireland

• Email: dhennessyroofing@gmail.com
• Telephone: (01) 830 4004